One problem. Bring the one costing the business most.

Six short questions, then we read one sentence back to check we heard you. Your name comes last.

A person reads it. Nothing is kept on this page, and nothing is sent until you press Send. Please don’t name people, customers or systems; the shape of the problem is enough.

Begin

Where in the work does it happen?

Somewhere else. Say where, in a few words.→ Skip

What goes wrong there?

Something else, in one line.→ Skip

Who carries it now?

Who carries it, in one line.→ Skip

What does it cost, and how often?

What it costs, in one line.→ Skip

What’s been tried?

What you tried and what happened, in one line.→ Skip

What does solved look like?

In your words.→ Skip

Is that the one?

Which part?

Say it in one line, your way.

Where to reach you.

Survey and sketch cost nothing. We’ll get back in one business day.

Send

Received.

One problem, read by a person. We’ll get back in one business day with a time and a date.

Your sentence, shown once to copy. Not stored.